Conference February 25–27
Expo February 25–26
Certificate Programs February 22–24
Learning Leaders Summit February 24
Innovations in Training February 27 (pm) – March 1

Saturday, Feb. 23 – Sunday, Feb. 24 • 9:00 am – 4:00 pm

Certicate IconTraining magazine presents Certificate Programs conducted by leading industry experts. These Certificate Programs give you the essential knowledge, practiced techniques, and sound theories you need to become (and remain!) a top performer in your field. In the end, you’ll not only walk away with a certificate of completion and an eBadge, you’ll also jumpstart your career and enhance your professional know-how.

Lunch is included each day. Additional fee required, see registration fee page.


P08 The Effective Performance Consultant: Replace Jump-to-Solution Requests with Solutions That Work

Dana RobinsonChris AdamsDana Robinson, Lead Performance Consultant;
Chris Adams, Senior Consultant, Handshaw Inc.

How frequently does a manager call you with a request to deliver a training program or do some team building? This is the jump-to-solution approach that rarely results in improved performance that is sustained over time. The challenge is to influence the thinking of managers so they discuss the business and performance results they seek, not the solutions they want. . . and then partner with you to take actions to achieve those results. Performance Consulting is a strategic process that produces business results by maximizing performance of people and organizations. In this program, you will acquire skills to put this process to work in your organization. Learn to:

  • Define and align four needs: business, performance, organizational, and individual capability.
  • Identify the true client with whom to partner on any initiative.

  • Deepen client partnerships using the Access, Credibility, and Trust model.

  • Analyze requests obtained from managers, determining both information that is known and that is unknown but critical to obtain.

  • Ask powerful questions so you reframe a manager’s solution request into a discussion of the business and performance results the manager wants to achieve.

  • Use six criteria to determine if the opportunity you have developed from a client’s request is a tactical or strategic one.


  • A list of powerful questions to ask the next time a manager contacts you with a solution request.

  • A mapping tool to assist you in organizing information about a situation, clarifying information that is known from information that is unknown but necessary to obtain.

  • A template and list of best practices to guide you in planning and conducting discussions that successfully influence a manager to focus on results needed and not on the solution requested.



P09 Training Video Producer/Production Intensive

Sam RogersSam Rogers, President, Snap Synapse LLC

You’ve made videos before, but you think you can do better. Things go wrong along the way. Take longer than they should. Did I do things right? Do I need better gear? Will it be effective? In this immersive program, we’ll practice managing every element of a video project: from strategy, to scripting, to directing, to producing LMS-friendly final content. You’ll get hands-on experience shooting and editing — and more importantly, troubleshooting the issues that inevitably arise. Through it all, we’ll work together to support each other in recognizing and working within our own limitations, all while making solid work we can be proud of. You’ll leave with a real video sample and a plan to take back to your organization. You’ll learn:

  • How to prepare talent or yourself for a video shoot.

  • How to direct/coach someone else on camera to get the best performance from them.

  • How to use lights and microphones to help the people on screen look and sound their best.

  • What tools and techniques you can use to create, capture, and curate video.

  • How to plan/scope a video project for success.

  • How to edit video content to support your objective.

  • How to make mistakes without compromising your final product.

You’ll get practical, hands-on experience with lights, cameras, mics, backgrounds, and other video toys.


P10 Implementing Microlearning at the Point of Need

Ray JimenezRay Jimenez, Chief Architect, Vignettes Learning

Learn to implement microlearning content and technologies that help learners and workers solve, fix and improve work issues. Regardless of the type of work and learning demands, you will be able to help learners access instant knowledge to build skills faster, shorten learning curve, cut costs, and accelerate application of ideas. Learn to:

  • Focus your learning strategies on the “constant diagnostic work process” by workers and learners.

  • Convert content that is long and tedious into micro-content that is easy to use, instantly accessible and helpful at work.

  • Design a rapid method of collecting microlearning needs for immediate development and incremental releases of knowledge nuggets that matter at work.

  • Accelerate learning from multiple microanswers and resources from peers, libraries, tools, solutions, databases, and others.

  • Explore how to apply chatbots, flashcards, artificial intelligence, adaptive technologies, and performance support technologies.

  • Implement metrics and xAPI methods to help direct microlearning and learners’ learning paths.

PROJECT: During the program, you will work on your own mini-project and proof-of-concept microlearning lesson. You will apply templates and worksheets and have access to 50 live microlearning demos and examples for your reference and inspiration. You will also receive a white paper that illustrates the construction of “chatbots.”

BYOD: A WiFi-enabled laptop with MS Office is recommended.


P11 Advanced Instructional Design for Learning

Saul CarlinerPhylise BannerSaul Carliner, Professor, Concordia University;
Phylise Banner, President, Phylise Banner Consulting

Take your online instructional designs to the next level. You’ll learn how to enhance the interactivity, appearance, and writing of your learning programs. You’ll explore how to incorporate different instructional models, learn to accommodate learning styles, and examine a variety of approaches to designing learning programs and related materials. The highlight of this program will be a “workshop” of a lesson (in-process or completed) of each participant’s work where feedback will be provided in a structured and supportive atmosphere. This exploration of your work will provide an opportunity for concrete application of the ideas presented in this program. Learn to:

  • Identify the relationship between teaching models and design approaches.

  • Develop at least two ideas for enhancing the visual impact of learning programs.

  • Describe at least two ideas for increasing interaction in learning programs.

  • Discover at least three non-traditional approaches to teaching.

  • Apply two ideas in your own learning programs.

BYOD: A WiFi-enabled laptop is required. Instructors will contact you in advance about your in-process or completed project. To ensure confidentiality, we will have a policy of nondisclosure.


P12 Articulate Storyline Fundamentals

Diane ElkinsDiane Elkins, Co-Founder, Artisan E-Learning

Articulate Storyline is an easy-to-learn and easy-to-use elearning authoring tool. This two-day session teaches you how to create effective, engaging elearning from start to finish, taking you from the very basics up to insider tips and secrets that even experienced developers don’t know. You’ll learn the basics such as setting up a course and adding content to creating interactions and questions, all the way to advanced techniques such as working with conditions and variables. Whether you are a beginner just getting started, an intermediate user looking to pick up a few extra tricks, or someone just curious about the possibilities, this program is for you! You’ll learn to:

  • Navigate the Articulate Storyline interface.

  • Create new projects.

  • Organize your projects with scenes and slides.

  • Work with text in a Storyline project.

  • Import and format images in your projects.

  • Create your own graphics using built-in drawing tools.

  • Engage your learners by animating slide content.

  • Incorporate audio and video into your Storyline projects.

  • Create learner interactions with triggers, states, and actions.

  • Add conditional actions and variables to create advanced interactions.

  • Build questions and quizzes.

  • Record your screen for software simulations.

  • Customize the Articulate Player interface.

  • Publish your Storyline project for various delivery methods.

BONUS! Participants will receive a copy of the book, E-Learning Uncovered: Articulate Storyline 360 (2nd edition).

BYOD: A Wifi-enabled laptop with Storyline installed is required. The program is designed in Storyline 360, and you can attend using Storyline 2, 3, or 360 (trial version is okay).

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