February 24-26, 2020
Disney's Coronado Springs Resort
Lake Buena Vista, FL

General Sessions

Training Matters



Monday, February 24 • 9:15 am – 11:00 am


Miracle or Outstanding Training?

Jeff SkilesJeff Skiles started flying at the age of 16 and has logged more than 21,000 hours in the sky, spending the last 30 years as a U.S. Airways pilot. That training was instrumental in saving the lives of 155 passengers and crew members aboard U.S. Airways Flight 1549 on January 15, 2009, as Skiles and Captain Chesley Sullenberger made an emergency landing in New York’s Hudson River. That landing was not a fluke, Skiles says; it was the result of intense training — a group effort representing the contributions of an entire organization, from mechanics and maintenance workers to the people who write the emergency protocols and the flight attendants — preparation, and the lessons learned from other pilots’ successes and failures. Skiles believes that life changes all around you, and if you can’t adapt and change with it, you can’t succeed.


Training with a Human Touch

Deborah┬áCohanObstetrician and gynecologist Deborah Cohan, M.D., takes a down-to-earth approach to training, teaching body awareness and mindfulness to patients as techniques for coping with illness and other life challenges. She is the medical director of HIVE, a multidisciplinary clinic at Zuckerberg San Francisco General Hospital and Trauma Center. She also is a professor at the University of California San Francisco Department of Obstetrics, Gynecology and Reproductive Sciences. The founding director of the Foundation for Embodied Medicine, Dr. Cohan offers training in body awareness, conscious dance, and embodied presence to patients, caregivers, and medical providers. She practices what she preaches — this “Dancing Doctor” inspired millions with her YouTube video in which she kicked up her heels before her double mastectomy.


Tuesday, February 25 • 8:15 am – 9:15 am


The Joy of Life — and Work

Ingrid FetellIngrid Fetell Lee’s work is situated at the intersection between design, neuroscience, and psychology. She is the designer and founder of The Aesthetics of Joy, former design director at IDEO, and author of “Joyful: The Surprising Power of Ordinary Things to Create Extraordinary Happiness.” In her book, she reveals the strong connection between our surroundings and our emotions, and empowers people to find more joy in their lives and their work through design. Informed by 10 years of research, Lee’s work upends the conventional wisdom about happiness and success, providing a new perspective on the world and an invaluable set of tools for increasing performance, creativity, well-being, and resilience.


Tuesday, February 25 • 3:15 pm – 4:00 pm


From Dot Complicated to Dot Capable

Randi ZuckerbergThe latest and greatest trends in technology and business can make our work and personal lives easier and maybe even better, but Randi Zuckerberg wisely cautions people to “watch out!” She’s an expert on the subject, being the founder and CEO of Zuckerberg Media, which develops technology, content, and live events with the mission of putting intelligent, tech-savvy, entrepreneurial women and girls at the center of pop culture and media. A Harvard graduate, former director of market development and spokesperson for Facebook, and author of four books, Zuckerberg hosts a weekly business talk radio show, Dot Complicated, on SiriusXM. She is a two-time Tony winning Broadway producer, and the creator of DOT on NBC Universal Kids about a spunky little girl who uses tech to enhance her everyday adventures. Everything seems to be “Dot Complicated” these days, and with every great opportunity comes hidden challenges. Zuckerberg helps decode these challenges so we can make the most of today’s wired world — and learn to unplug, as well.

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