FEBRUARY 8 - 12. 2021 100% ONLINE
Engage in All-Live Sessions & Events

Registration FAQs

Registration Customer Service Phone: 1.847.620.4483 Ext. 1 (9 am to 6 pm, Monday-Friday; Eastern time).  Email:  Customer Service (subject: Training Conference)   

To Get Ready for the Virtual Conference, visit FAQs here: https://virtual.trainingconference.com/faqs

Attendee Service Center

Log in to print out a confirmation or invoice  in the Attendee Service Center.  If you need to change your registration or person attending, please contact Customer Service at 1.847.620.4483 Ext. 1 or email Customer Service (registration@goeshow.com with Training Conference in the subject line). 

Cancellation/Refund Policies

If you need to cancel your paid Virtual Conference or Online Certificate Program registration, your cancellation must be received by January 29, 2021, in writing—either e-mail registration@goeshow.com or fax to 1-847-277-7414. Cancellations received by January 29, 2021, will be charged a $50 processing fee (you will receive a refund less $50). No refunds will be issued for cancellations received after January 29, 2021. However, for online Certificate Programs canceled after January 29, 2021, we are happy to accept substitutions or issue a letter of credit for a future event.

Certificates of Completion

At the conclusion of the Certificate Programs, attendees will receive a certificate of completion from Training magazine.

CPT Points

Training Magazine Events are pre-approved by the International Society of Performance Improvement (ISPI). You can earn up to 12 CPT points to re-certify as a Certified Performance Technologist (CPT) with any Training magazine Conference or Certificate Program.  Full information on CPT certification can be found at ISPI.

Discounts on Virtual Conference

Group discounts (3 or more from the same organization) and Organizational and Group discounts are available for government/military personnel; academic institutions; charitable non-profit organizations.  Discounts are valid only when applied prior to payment (refunds will not be given for discount codes after payment is made). Visit the Registration fee page. 

Group Registrations

Groups may register online. You will be prompted 'To add additional attendee' on the Review page. A group invoice/receipt will be embedded in the confirmations for each attendee.  In order to get an additional group discount on the Training Conference & Expo, all attendees must be from the same company/organization and request a discount code prior to registering. Follow this link for discount information.


You may register online and select "Balance Due," an invoice will be automatically generated. Payments are due in full prior to the start of the event in order for you to receive your badge for the face-to-face event. Group invoices are included as in the confirmations (embedded PDFs) if you entered a group registration. Contact customer service for assistance on invoices.

Mailing List Removal

If you would like to be removed from the mailing or email list, please send your request to Show Management. Click here.

Payment Methods

We accept credit cards (Visa, Mastercard, American Express and Discover)  and business checks or money orders (US funds on a US bank).  Credit card charges will show under 'Lakewood Media Group.'

If you are submitting a purchase order for your registration, please make sure your accounting/purchasing dept. knows that final payment is due prior to attending a virtual event  by credit card, check, money order or wire transfer.  For International Attendees who wish to pay by Wire Transfer, please contact Customer Service

Payment by Check:  Make checks payable to Lakewood Media Group and mail with your registration form.  If you pre-registered online or are paying an invoice, please place each attendee's name on the remittance portion of your payment.

Mail Checks and Purchase Orders to:

Lakewood Media Group
c/o Netronix Corp. eShow
5 Executive Court Suite 2
South Barrington, IL 60010

Purchase Orders

We accept purchase orders as a guarantee for payment, but final payment by check or  credit card required prior to the start of the Training Conference to receive your badge. (You may pay on site including paying in cash in US Dollars.)  Purchase orders stating payment will be made after Training Conference & Expo will not be accepted. 

Substitution/Transfer (of Registration) Policy

Substitution/Transfer requests must be done through Customer Service (please email or call them at the number at the top of this page).  Substitutions for the Virtual Conference must be made prior to receiving your login instructions.  For the Online Certificate Programs, substitutions may be made up to 1 week in advance. Y

W-9 Form (Tax ID)

Click to download a W-9 form here.  Lakewood Media Group is a small veteran-owned business.

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