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February 17 - 19 • Orlando

Registration FAQs

Registration Customer Service

Phone: 1.847.620.4483 ext. 1
Monday-Friday: 9 am to 6 pm (ET)


Reserve your room through Connections Housing for the Training 2025 room block and special rates. Rooms are available while supplies last. 


Attendee Service Center

Log in to print out a confirmation or invoice  in the Attendee Service Center

If you need to change your registration or person attending, please contact Customer Service at 1.847.620.4483 Ext. 1 or email Customer Service ( with Training Conference in the subject line). 


Badges will not be mailed in advance. You will receive an Express Check-In e-mail approximately one week prior to the conference with registration hours and updates. The schedule online will be the most current information about the event.

Cancellation/Refund Policies

Should you need to cancel your registration after making payment, you may transfer your registration to another person at any time before the show. If you are not able to make a substitution:

  • Cancellations received by January 24, 2025, will be assessed a $100 handling/processing fee and the balance of your registration fee will be refunded within 30 days.
  • For cancellations received after January 24, 2025, no refunds will be given. However, you may request a credit to apply to a future Training Conference or TechLearn Conference registration.

Certificates of Completion

At the conclusion of the Certificate Programs, attendees will receive a certificate of completion from Training magazine.

CPT Points

Training Magazine Events are pre-approved by the International Society of Performance Improvement (ISPI). You can earn up to 12 CPT points to re-certify as a Certified Performance Technologist (CPT) with any Training magazine Conference or Certificate Program.  Full information on CPT certification can be found at ISPI.

CPTD and APTD Recertification and Initial Eligibility

Training Magazine Certificates have been pre-approved by the ATD Certification Institute to offer educational programs that can be used towards initial eligibility and recertification of the Certified Professional in Talent Development (CPTD) and Associate Professional in Talent Development (APTD) credentials. To view the number of points per course, visit the Certificate Program or Brochure with course listings. For additional details visit the ATD Certification Institute.

Discounts (Organizational)

Discounts are available on the 3-Day Conference for the following: government/military personnel; academic institutions; non-profits; as well as groups of 3 or more from the same organization. Learn more about discounts prior to registration.

These organizational discounts are only valid on the 3-Day Conference. Only ONE discount code per attendee; discount codes may not be combined. Discounts are valid only when applied prior to payment (refunds will not be given for discount codes after payment is made).

Training does not use Volunteers at its events, but we invite you to inquire about discounts that may be available.

Dress Code

The conference is business casual. You may wish to bring a light jacket or sweater as room temperatures may vary. 

Group Registrations

Groups may register online. You will be prompted 'To add additional attendee' on the Review page. A group invoice/receipt will be embedded in the confirmations for each attendee. In order to get a group discount on the Training Conference & Expo, all attendees must be from the same company/organization and use a discount code at the time of registration. View discount Information.


You may register online and select "Balance Due," an invoice will be automatically generated. Corporate checks, money orders, and wire transfers must be received by Monday, February 3, 2025. See Payment Methods below.

Group invoices are included as in the confirmations (embedded PDFs) if you entered a group registration. Email Customer Service for assistance on invoices.


3-Day Conference registrations include a lunch in the Expo on Monday and Tuesday as well as a box lunch for Hands-On Clinic attendees on Wednesday. Lunch is also included daily with Certificate Programs and Learning Leadership Summit. For receptions or other inclusions, visit the Agenda.

Mailing List Removal

If you would like to be removed from the mailing or email list, please email Show Management.

Payment Methods

  • We accept American Express, Discover, Mastercard, and Visa credit cards.
  • Corporate checks (US funds on a US bank) and money orders (US funds). 
  • If you are submitting a purchase order, please note your final payment is due prior to receiving your badge on site.
  • For International attendees (outside the USA), you may pay by wire transfer, please email customer service

Payment by Corporate Check:  Make checks payable to Lakewood Media Group and mail with your registration form. If you pre-registered online or are paying an invoice, please note the conference and attendee name(s) on the remittance portion of your payment. Corporate checks and wire transfers are due by Monday, February 3, 2025. You may also pay on site at registration in Orlando.

Make checks payable to LAKEWOOD MEDIA GROUP and mail to:

Lakewood Media Group
c/o Netronix Corp. eShow
5 Executive Court Suite 2
South Barrington, IL 60010

Press Passes for the Conference

Press must email their credentials to Show Management for review. Press passes are reserved for full-time journalists and must be received at least one month prior to the Conference. Passes are valid for the 3-Day Conference & Expo. Certificate programs and co-located events require an additional fee.

Purchase Orders

We accept purchase orders as a guarantee for payment, but final payment by check or credit card required prior to the start of the Training Conference to receive your badge. (You may pay on site including paying in cash in US Dollars.) Purchase orders stating payment will be made after Training Conference & Expo will not be accepted.

Safety Protocols

Masks are optional for the event. Please respect that wearing of masks is a personal choice.


If you are a current speaker OR have questions about speaking, please send an email to Susan Curry.

Special Meals/Services/Assistance

If you require special services/assistance at the Training Conference, please answer the questions on the registration form or email Conference ManagementIn order for us to best accommodate your special need, please submit your request by the following dates:

Access to Sessions (e.g. wheelchair, hearing-impairment): Friday, January 24
Special Meal Need (due to dietary restrictions/allergies):  Friday, January 24

Transferring Your Registration (Substitutions)

Please email Customer Service or call 1.847.620.4483 ext. 1 to transfer your registration to another person. You may also make a substitution on site. Please visit the Customer service desk so they can update the registration and  badge. 


We do not use volunteers at the Training Conference & Expo. Please inquire for discounts.

W-9 Form (Tax ID)

For a W-9, please email Customer Service. Lakewood Media Group is a small veteran-owned business.

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